Here’s how creating backups of your employee Telegram conversations can benefit your business.
Don’t be fooled by the name – Telegram is an ultra-modern instant messaging service that’s light-years ahead of its antiquated namesake. Most people use Telegram on their mobile devices, but the platform is also available via a desktop app or web browser.
An estimated 500 million people use the app monthly, making it one of the most popular mobile messaging services. The platform allows users to send and receive text and voice messages, along with photos, videos, GIFs, and documents.
One of the most appealing features of Telegram is speed – the app’s creator claims that the platform is the fastest instant messaging service on the market. And in today’s corporate landscape, where consumers and colleagues alike expect lightning-fast responses to their queries, it’s no surprise that Telegram is steadily growing in popularity for business conversations.
But Telegram’s private-by-design nature, which is another one of its primary benefits, can create a headache for organizations, particularly those in regulated industries like banking and finance. For a number of reasons, organizations must be able to capture, store, and access business-related communications, and Telegram can make that challenging.
The good news is that Telegram archiving can help. Read on to learn more about how creating backups of your employee Telegram conversations can benefit your business.
Ease Telegram compliance
While conversations that take place via mobile instant messaging platforms may feel more casual than an email or phone call, these conversations — whether they’re happening between colleagues or employee-client communications — fall squarely into the realm of messages which are required by law to be properly recorded and stored.
And failure to remain in compliance with these regulations can end with serious damage to both your company’s brand reputation and multimillion dollar punitive fines.
Telegram backups should be a part of your organization’s overall enterprise instant messaging policy, which should see that all of your business communications are archived for future reference. By regularly archiving conversations taking place over the Telegram app, you’re ensuring that your business stays on the right side of the law.
Create a single source of truth
Alongside text message archiving and instant messaging archiving, your business should have a complete, comprehensive digital record of all company conversations in one easily accessible location. In the event of a dispute or disagreement about the way a chain of events unfolded, clear and all-encompassing documentation is critical.
But when employees regularly use SMS, phone calls, emails, Facebook Messenger and more — sometimes, all in the same day — for business communications, that picture can quickly become murky. You need to store messaging data from all of those channels in order to gain an accurate understanding of your company’s communications.
Telegram backup data is an essential element in your company’s business communication records. With screenshots relatively easy to doctor, and many apps enabling users to delete individual messages without any indication that they’ve been removed, a start-to-finish archive of a conversation is a critical tool for both creating a timeline of events and proving that communications took place within a specific time frame.
Protect your business
Beyond fulfilling compliance requirements, Telegram backups may prove critical in the event of a regulatory crackdown or investigation, as well as business-focused disagreements that may end in mediation or litigation. A thorough record of your employees’ Telegram messages can serve as the catalyst that determines how a neutral third party will view your organization’s version of events.
If you don’t have those Telegram backups handy, you’re taking a significant risk and setting your business up for potential disaster. Without an archive on Telegram and other mobile instant messaging services, you’ll lack a key resource for proving your company’s side of the story.
The old expression “hope for the best, but prepare for the worst” rings true for a reason. While it’s an unpleasant thought, disagreements – whether they’re client-facing or involving a disgruntled employee – can pose a serious danger to your organization. It’s up to you to take proactive steps to ensure your business is prepared, should such a scenario arise.
Stop and track data leaks
With so many moving parts and a dizzying array of communication channels at your employees’ disposal, it’s far too easy for sensitive or classified information to slip through the cracks.
Whether it’s a trade secret that shouldn’t be revealed to clients or an upcoming company announcement prematurely spreading like wildfire within the organization, preemptively stopping leaks before they happen — and tracking their source — can feel like a Sisyphean task.
Having Telegram backups helps you manage this challenging task in a number of practical ways. If you have a searchable record of Telegram conversations, you can more easily monitor what’s being said in your company’s business conversations.
With some archiving programs, you can even set alerts so that when specific terms or discussion around sensitive topics arises, you’ll automatically be updated. That gives you a running start for stopping leaks, or conversely, figuring out where they originated.
Secure the happy medium between safety and speed
Customer expectations around communications with businesses are higher than ever, and preferences are shifting towards a growing desire for text-based conversations with companies. Add to the mix that, when it comes to customer service, agility and responsiveness are the key factors that can elevate your brand above the rest.
In other words, you need to be instantly accessible to your customers, and the easiest way to do that is by enabling them to reach out via text or instant messaging. The problem is that these communications can create security challenges for businesses, specifically around compliance and record-keeping.
An enterprise instant messaging archive can help your company strike the right balance between the super fast communication that customers and employees crave and secure communications that can protect your company in the event of a dispute or audit down the road.
LeapXpert, a responsible business communications platform, maintains a complete record of all messaging conversations between enterprise employees and clients, no matter the application, creating an accessible digital record that helps companies stay in compliance, easily monitor conversations involving the exchange of sensitive information, and gain ownership over critical data.
For more on how to streamline your company’s Telegram compliance efforts, get in touch with us! We’d love to show you how backuping your organization’s Telegram conversations can safeguard your company, as well as boost your business operations.
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