Glossary

  • Mobile Communication Archiving

    Mobile communication archiving refers to the process of capturing and storing various forms of communication data generated on mobile devices through secure mobile capture methods that preserve message content, context, and metadata. This includes text and multimedia messages that are sent and received on chat applications such as WhatsApp, iMessage, and Slack. Mobile communication archiving…

  • Messaging Interoperability

    Messaging interoperability refers to the ability of different messaging platforms or systems to exchange and interpret messages seamlessly, regardless of the platform or technology being used. In the context of enterprise communication, it means that employees and organizations can communicate effectively across multiple messaging platforms, such as SMS, email, instant messaging apps, or even collaboration…

  • Message Tracking

    Message tracking provides organizations with the ability to monitor, manage, and analyze the flow of messages within their networks. This capability is crucial for optimizing performance and enhancing security in both personal and professional communication environments.  Message tracking involves recording and analyzing the path and status of messages as they move through a communication system….

  • Message Classification 

    Message classification is the process of categorizing messages based on predefined criteria to ensure proper handling, security, and compliance. It is an essential feature of information governance, especially for organizations that manage large volumes of communication, and in regulated industries where data privacy and security are paramount.  Message classification involves attaching classification labels to messages,…

  • Multichannel Communications

    Multichannel communications is a marketing and communications strategy that uses several different platforms and mediums to convey messages, information, and content to different target audiences. It involves the integration of multiple communication channels, such as email, social media, websites, mobile applications, and print media, to interact with audiences.   Multichannel communication has become a necessity for…

  • Mass Messaging 

    Mass Messaging refers to the distribution of a single message to a large and diverse audience simultaneously. This communication method is commonly employed in contexts that include marketing, emergency notifications, internal corporate communications, and political campaigns. Mass messaging is facilitated through different channels, such as SMS (Short Message Service), email, social media, and instant messaging…

  • Markets in Financial Instruments Directive 2014 (MiFID II)

    The Markets in Financial Instruments Directive 2014, commonly known as MiFID II, is a pivotal regulatory framework instituted by the European Union to promote transparency, strengthen investor protection, and optimize the overall functionality of financial markets. An evolution of the original MiFID introduced in 2004, MiFID II embodies a substantial advancement in the regulatory landscape…

  • Metadata

    At its essence, metadata refers to “data about data.” While it does not include the content of the data itself, such as the text of an email or message, it includes a set of descriptive elements that give insight into the characteristics, attributes, and relationships of a particular dataset. This contextual information enriches the understanding…

  • Message Redaction

    Message redaction is a critical process in information security and privacy management. It involves the targeted removal, masking, or replacement of specific content within a message or document to protect sensitive information from unauthorized access. This process is commonly employed to ensure compliance with privacy regulations, maintain confidentiality, and mitigate the risk of inadvertent data…

  • Mobile Communication Compliance

    As more and more business is conducted using cell phones and similar devices, national and industry bodies have become increasingly strict about mobile regulatory compliance. Mobile communication compliance refers to the policies and practices that organizations must follow to meet these legal and industry-specific standards when using mobile devices and applications to conduct business. Full…

  • Mobile Data Privacy

    Mobile data privacy refers to the protection of sensitive and personal information stored and transmitted through mobile devices such as smartphones and tablets. It involves using robust security measures and compliance with relevant legislation and regulations to make sure that user data remains confidential and secure within the company’s mobile ecosystem.  Why Mobile Data Privacy…

  • Mobile Phone Recording Compliance

    Mobile phone recording compliance refers to the adherence to legal and regulatory standards when recording conversations and communications made through mobile phones or other mobile devices. These standards are established to protect the privacy and rights of individuals while allowing organizations to maintain transparency, security, and quality control in their communication processes.  Regulatory Frameworks Laws…

  • Message Archiving

    As organizations look for new ways to embrace technology and reduce risks, secure message archiving has grown popular. Small businesses, large corporations, and government agencies rely on this storage solution to document communication across various platforms. So, what exactly is message archiving? How does it work, and is it a good fit for your business?…

  • Mobile Device Policy

    A mobile device management policy is an organizational document that specifies the rules and procedures for using company-issued or personally-owned mobile devices for business purposes. It details acceptable and non-acceptable activities related to the use of a mobile and states what the consequences for non-compliance with the rules will be. By setting clear expectations and…

  • Mobile Monitoring Policy

    There are pros and cons to today’s remote and hybrid work culture. While employees may be more productive with the ability to use their own mobile devices to work from anywhere at any time, it is increasingly difficult for companies to capture and archive communications in accordance with regulations. To overcome this challenge, companies have…

  • Mobile Compliance Reporting

    Organizations that are bound by compliance regulations, including the need to capture and archive electronic messages sent and received on mobile devices, are also encouraged (and in some cases are required) to prepare mobile compliance reports.  What is Mobile Compliance Reporting  Mobile compliance reporting refers to the compiling of information in order to show regulators,…

  • Mobile Compliance Software

    Compliance software is a solution that allows businesses to centralize, automate, and streamline the processes they put in place to ensure compliance with any legal and professional regulations required by their specific industry. Having such a system in place makes it much easier for companies to manage risk and ensure that all employees are following…

  • Mobile Device Management Compliance

    In today’s highly-mobile world, any company would be hard pressed to find an employee who doesn’t have their own mobile phone. Increasingly, employees are using their personal devices for work-related purposes ranging from friendly banter with colleagues to sharing sensitive information in communications with clients.  The increased use of mobile devices means that companies must…

  • Mobile Regulatory Compliance

    Companies in highly-regulated industries like finance, insurance, and healthcare, among others, are required to comply with strict regulations to protect customer data and mitigate the company’s risk of lawsuits and/or fines.     Today, with the widespread use of mobile devices, companies face a new challenge: how to remain fully compliant with regulations, given that employees use their personal mobile devices to communicate…

  • Mobile Messaging Solutions for Businesses

    Studies show that two-thirds of high school and college students text using some mobile messaging solution instead of talking. A mobile messaging solution is a software application or platform that allows users to send and receive text messages, as well as share media such as photos and videos, over a mobile network or the internet….

  • Mobile Archiving

    Mobile archiving is the process of managing and preserving electronic information on mobile devices. This can include text messages, call logs, contact information, photos, and videos. Mobile archiving can help businesses and individuals protect their data if a device gets lost or stolen. It can also help to ensure compliance with data retention laws. How…

  • Microsoft Teams Archiving

    Archiving solutions most commonly focus on chats and phone calls. However, Microsoft Teams is not like most communication channels. It generates a wide range of media, such as conference call transcripts, PDFs, videos, and photos. This variety also leads to large files and equally significant storage space requirements. Consequently, not every archiving solution is a…

  • Monetary Authority of Singapore (MAS)

    As Singapore’s central bank, MAS works towards maintaining Singapore’s competitiveness as a global financial center. It also prioritizes price stability and promotion of the sound and progressive development of the financial sector. In carrying out these objectives, MAS acts as a banking regulator and supervisor, an insurer of deposits, and an issuer of Singapore currency….

  • Markets in Financial Instruments Directive (MiFID)

    The European Union is remarkable in its ability to govern a diverse population. One of its governing laws and bodies is the MiFID, which the EU later revised as MiFID II. It aims to regulate European financial markets and ensure transparency. In this way, it operates similar to the Dodd-Frank Wall Street Reform and Consumer…