Glossary

Single Professional Identity

A single professional or corporate identity refers to the consolidation of an employee’s different communication services under a unified framework with a single phone number. The use of one work phone number across all voice and messaging applications for client relationships means that no matter how a customer chooses to contact a corporate employee – whether it be through phone, text message, or any other messaging app – they will always use the same single phone number.

Benefits of a Single Phone Number Identity

There are a number of benefits to having a single professional identity. These include: 

  • User Convenience: A single phone number minimizes the complexity of managing multiple numbers for various purposes. 
  • Cost Efficiency: By consolidating communication channels, businesses can reduce costs associated with maintaining multiple phone numbers for employees. This approach optimizes resource allocation.
  • Streamlined Communication: A single professional identity eliminates confusion arising from using multiple numbers for different purposes. This clarity enhances communication effectiveness and reduces the likelihood of miscommunication.
  • Security and Privacy: Centralized communication channels contribute to improved data security. A single phone number identity reduces the dispersion of sensitive information, mitigating risks associated with data breaches. In addition, having a dedicated work number safeguards employee privacy and allows them to keep their personal life separate. 
  • Enhanced External Interaction: External parties experience a seamless engagement process with corporate employees. The use of a single phone number simplifies connections, eliminating the need to navigate various numbers and channels.
  • Policy Enforcement: A unified communication platform enables businesses to enforce communication monitoring and policies consistently. This ensures adherence to prescribed communication channels and mitigates risks linked to personal devices for business communication.
  • Efficiency in Record-Keeping: The consolidation of communication within a singular platform simplifies record-keeping, enhancing accuracy in audits, compliance, and knowledge management.

Current Challenges and Limitations

Despite the clear benefits, there have historically been a number of issues that have prevented organizations from implementing a single professional identity for their employees. These include: 

  • Fragmented Telecom Market: Diverse carriers, providers, and communication platforms can hinder seamless integration and standardized adoption of a unified phone number identity. 
  • Technical Obstacles: Technical obstacles present barriers to the realization of a single phone number identity. Ensuring interoperability across different devices, operating systems, and communication platforms demands seamless integration. 
  • Legal and Regulatory Issues: Different jurisdictions have varying rules governing communication data, privacy, and cross-border communication. Addressing compliance requirements while maintaining a consistent identity across borders requires meticulous attention to legal nuances.

The Solution? A Software Partner That Takes Care Of All The Issues

A single professional identity is possible with the LeapXpert Communications Platform. We provide one single phone number for all professional conversations conducted over voice, SMS and all messaging applications (in what we call our “governed mode”). Our centralized platform is highly secure and complies with the strictest security audits and enterprise performance requirements. It also allows for the automated capture and archiving of any work-related communication and is compliant with global and local regulations for financial services, legal, healthcare, public sector and more.

With LeapXpert’s platform you not only get a single point of contact for your customers, but you increase business engagement by communicating on their preferred channel – you lose none of the benefits of using a complex communication infrastructure while simultaneously avoiding all of the downside. Book a demo now.