Earlier this month, LeapXpert co-sponsored an FIS User Group Summit in Henderson Valley, Nevada.
FIS® (NYSE: FIS) is a global leader in financial services technology.
Tom Venezia, EVP – Managing Director, Americas, spoke on a panel alongside Shield’s Brian Panicko, GM, North America.
The topic was Mobile Communications Compliance: From WhatsApp to iMessage, how are firms monitoring?
Tom and Brian discussed mobile digital communications compliance. The results of our joint survey were discussed in-depth as well.
50 participants from dozens of leading financial institutions gained insight into the main challenges facing the industry in relation to mobile communications compliance, discovered how effective current solutions are at addressing these challenges, and looked at future trends and how regulatory pressure is influencing solution adoption.
The following topics were covered:
- What steps are your comms surveillance teams taking to map and keep up with current, as well as emerging, communication channels used by employees and understand the extent of use?
- How can banks embed a culture of compliance and ethical behavior to encourage employees to use approved communication channels and avoid unapproved channels that increase the risk of market abuse?
- Should the business itself be responsible for owning and escalating new communication channels in use?
- How can comms surveillance teams collaborate with technology teams and external vendors to benchmark against best practice and ensure that surveillance activities are aligned with the risk management strategy?
Participants reported walking away empowered to continue their journey to approve, capture, and surveil modern communication channels, provide better client service, and protect themselves from fines and reputational damages associated with regulatory action.
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