By Ludo Rubin, Director of Product Marketing Two LegalTech Awards
LeapXpert recently won the ALITA “Outstanding Legal Innovator Award,” recognizing our platform for allowing lawyers to communicate with clients via their favorite messaging app securely and responsibly.
The Asia Pacific Legal Innovation and Technology Association’s annual awards is a prestigious award program that recognizes the LegalTech and innovation ecosystem contributors across Asia-Pacific.
LeapExpert was selected as one of the three finalists for the Legal Innovator (LegalTech Entrant) category by a panel of 14 esteemed judges. According to the organizers “This award recognizes an exceptional startup company contributing to future legal landscape transformation by adopting innovative technologies.”
Finalists were invited to the live in-person ALITA Awards 2022 ceremony at the TechLawFest, Marina Bay Sands, Singapore on July 20, where our Vice President of Customer Success Manoj Paradkar accepted the award on our behalf.
This award came on the heels of the 2021 LegalTech Award, which was awarded to us by The American Chamber of Commerce last year.
Both LegalTech awards were given to LeapXpert for being committed to providing law firms and other entities in the legal space with a better communication experience while safeguarding data privacy and confidentiality
Our innovative Federated Messaging Orchestration Platform is used by some of the world’s largest law firms to secure business communications via instant messaging apps and create boundless customer engagement. Our customers in this space report several significant benefits of using our messaging solutions.
Benefits of LeapXpert
1. Build better relationships with clients and provide superior service
While lawyers have become attached to emails as a primary mode of communication, clients increasingly want to communicate via instant messaging apps, such as WhatsApp, WeChat, LINE, Signal, SMS, iMessage, Slack, and Telegram. However, the challenge law firms face today is maintaining privacy, confidentiality, and privilege while adopting these channels due to client demand.
LeapXpert seamlessly integrates with all the most popular communication platforms. This allows lawyers to build better relationships with clients by allowing them to adopt such modern instant messaging apps while meeting the required communication compliance. Law firms can allow their lawyers and employees to reach their clients on their preferred communication channel, improving client experience and strengthening relationships.
2. Data visibility, retention & supervision
Storing client conversations and data on individual phones and devices comes with many risks, especially when lawyers leave their firm or messages are deleted or “disappeared”. We work with the leading archiving solutions to create an indelible and accessible copy of each and every message and file sent over messaging. In case of a dispute, complaint, investigation, Government request, or subpoena, all records are retained and can easily be accessed.
Archived data also includes all deleted, disappeared, and recalled messages captured along with key metadata such as the date and time messages sent, received, deleted, etc. enabling law firms to have an effective system for supervising clients’ matters.
Additionally, when lawyers leave a firm (often to join a competitor), their work documents and client contacts remain and don’t leave with them.
3. Protect client privacy & confidentiality
Data privacy and confidentiality are of utmost importance for any organization to maintain the trust between the clients and the organization. With the way some lawyers use messaging apps today, there is a risk of sharing private and confidential information with external parties without even knowing it (for example forwarding a redlined contract to a personal contact, Tom Wilson, instead of a client, Tom Watson).
Unlike existing record-keeping solutions, LeapXpert’s advanced governance tools include granular roles and permissions along with Data Leakage Prevention (DLP) and Information Barriers/Ethical Walls. This allows any firm to define approved channels, contacts, and file types permitted per lawyer or support team to prevent inadvertent disclosure of confidential and privileged information to third parties.
In addition, we provide complete audit and monitoring of messaging using dashboards that display the real-time status of all messages, conversations, and data sent and flag when conditions and rules have been breached.
4. Security
When lawyers use messaging apps installed on their personal (or work) devices for client communications, they may not meet established enterprise security standards. Maintaining a higher level of security without compromising the clients’ preferred mode of communication is key.
The good news is that the LeapXpert is “secure by design.” We recognize that many law firms and lawyers are subject to impersonation and phishing on messaging apps.
Our sophisticated cybersecurity module helps protect law firms from malware, ransomware, phishing attacks, and viruses sent in documents and attachments. Our customers can be assured they communicate with official and approved business messaging accounts and not with fraudsters or scammers. Using a federated messaging orchestration system helps keep a lawyer’s phone safe and the law firm’s assets and information secure.
5. Maintain employee privacy
Many lawyers today mix business and personal communication using the same messaging apps for both purposes. As law firms adopt instant messaging solutions for client communications, the challenge is separating these two types of communications and maintaining employee privacy.
Our data governance and controls enable law firms to capture only business communications and provide a comprehensive view and full visibility of employee-client communication.
By separating the two, employees know that (much like email), only work-related messaging is captured and stored, while their personal communications remain private.
6. Billing
While using a secure enterprise-grade messaging platform that provides all the above benefits, cost monitoring and control are important for any law firm. It is important to have the ability to record time and bill if and when required.
We realize that the minutes spent answering messages from clients quickly add up and are typically unrecorded. By connecting Messaging data to billing systems, LeapXpert helps firms keep track of their time and billing requirements.
Infusing innovation into law firms
LeapXpert is honored to be recognized, time and time again, as a real innovator in Legal Technology and has begun infusing this innovation into some of the world’s oldest and largest Law Firms.
We’re committed to unleashing the full power of messaging throughout the legal industry while ensuring the highest levels of confidentiality, privacy, and security.
Let us know if you’d like to discuss how we can do the same for you!
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