We’re immensely proud to have been named a Cool Vendor in Gartner’s Cool Vendors in Composable Customer Engagement Platforms report.
Gartner analysts count LeapXpert among a selected group of five vendors offering innovative solutions that drive deeper client engagement and strengthen employee experience.
Messaging has become a primary channel for client communications, and regulators are scrutinizing – and sometimes penalizing – organizations worldwide for haphazardly adopting modern communication channels without thinking through the consequences.
Our award-winning solution, The LeapXpert Communications Platform, mitigates the risk and allows enterprises to balance the need to adopt the most flexible communication channels demanded by clients and staff with the need to safeguard enterprise data.
So what makes us cool (besides the obvious of course😀)?
According to the report:
“LeapXpert’s communications platform enables enterprise users to communicate through enterprise messaging apps (e.g., Microsoft Teams or Slack), consumer messaging apps (e.g., WhatsApp or WeChat) or LeapXpert’s own messaging app (Leap Work) with customers using voice channels and messaging apps. Through its messaging platform, LeapXpert enables enforcement of communications policies, so that enterprises are compliant with all applicable regulations.”
Our “cool” credentials
1. We help clients and employees to easily connect through any channel.
The LeapXpert Communications Platform enables clients to reach their reps on the same professional identity across voice channels and consumer messaging apps including WhatsApp, iMessage, WeChat, Telegram, Signal, LINE.
Employees may use their corporate collaboration platforms such as Microsoft Teams, Slack, WeCom, Leap Work app, and their existing telephony services. This drives better client satisfaction and employee engagement.
2. We offer multiple enterprise controls to follow regulatory recordkeeping requirements, protect enterprise data, remove security risks and enforce enterprise data policies.
For regulatory compliance, our platform captures all client conversations in one place – to be stored on third-party archiving platforms, offers security controls such as information barriers, data leakage prevention (DLP), antivirus/antimalware and more, data controls such as CRM integration, rule engines and transcription services, and process automation controls such as workflow automation and trade verification. Bottom line, this gives compliance and security teams peace of mind.
3. We offer a scalable, open, flexible platform to match different customer requirements.
Our platform relies on a highly-available, open API, cloud architecture that easily integrates with dozens of monitoring, surveillance, archiving and technology solution providers, reducing risks and TCO.
So who should care?
According to Gartner:
“Business leaders requiring external one-on-one and one-to-many communications in regulated industries, including financial services, healthcare, legal and public services, should consider LeapXpert to enable responsible, secure and compliant communications between enterprise users on messaging apps like WhatsApp, LINE and WeChat.”
This report is an important recognition of our innovation and leadership. We’re committed to continuing to enable regulated companies and large enterprises in any market to conduct compliant, governed, and responsible communications.
At the same time, we’re not resting on our laurels and are hard at work on our next innovation, which will be launched soon.
Contact us to learn more.
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