In our ultra-connected world, our phone numbers have become a part of who we are.
We used to have different numbers for different situations such as:
- a fixed number for personal voice communication (home)
- a fixed number for professional voice communications (office)
- a mobile number for personal voice and messaging communication (our personal mobile phone for personal communication)
- a mobile number for professional voice and messaging communication (a corporate device for business communication)
- a skype / dedicated operator number for international calls
Most of us have simplified our digital communication life (and the life of friends and families) by switching to one mobile number and identity for all communication types.
And yet, it is increasingly common for corporate employees to communicate with their customers through a variety of channels, including voice and messaging applications. This can lead to confusion and inconvenience for both the employee and the customer if multiple phone numbers are used. That’s where the concept of a single phone number identity comes in.
A single phone number identity refers to the use of one work phone number across all voice and messaging applications for client relationships. This means that no matter how a customer chooses to contact a corporate employee – whether it be through phone, text message, or any other messaging app – they will always use the same single phone number.
This is the LeapXpert approach. We aim to provide one single phone number for all professional conversations conducted over voice, SMS and all messaging applications (in what we call our “governed mode”).
There are several benefits to using a single phone number identity for client relationships:
Streamline communication and avoid confusion
With a single number, clients no longer have to remember multiple phone numbers or worry about which number to use to contact a representative. This makes it easier for clients to reach out to a corporate employee and seamlessly trigger voice calls and chats as part one of a conversation. It also helps employees to keep track of their communication with clients.
Ensure data privacy
By using one phone number across all communication channels, businesses can ensure that customer data is not spread across different accounts or platforms. This can help protect sensitive information and prevent data breaches.
Enforce enterprise policies
With a centralized phone number, businesses can set policies around communication and monitor usage across all channels. This ensures that employees are using company communication channels appropriately and can help to prevent unauthorized use of personal devices.
Overall, the benefits of a single phone number identity for client relationships, data privacy, and enterprise policies are clear. By using one work phone number across all voice and messaging applications, businesses can improve communication, protect customer data, and enforce company policies.
Ultimately, this leads to better client relationships, more efficient communication, and a more secure business environment.
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