New: Maxen™
 The AI application
for front-office
employees

Unlock Communication Intelligence.

Build stronger client relationships.
Increase productivity.

  • Real-time insights from client conversations at your fingertips 

    Tap into real-time insights such as conversation summaries, key topics, and follow-up actions, from all conversations with (or about) your clients across various channels.

    Real-time insights from client conversations at your fingertips 

  • Turn personal conversations into collaborative insights and enhance enterprise knowledge

    Share personal observations and provide feedback on team members' personal conversations with clients. Build a collective knowledge base that empowers everyone in the organization.

    Turn personal conversations into collaborative insights and enhance enterprise knowledge

  • Richer client conversations, increasing productivity and business outcomes

    Enrich client communication with collaborative insights for more efficient and impactful conversations. Client messages are customized to conversation topics (Topic Auto-detection) and your communication style. Deliver each message through the client’s preferred communication channel for maximum engagement (Next Best Message). 

    Richer client conversations, increasing productivity and business outcomes

  • Project follow-ups, meeting agendas, and client updates at scale 

    Maxen™ goes far beyond a communications assistant; It’s the leading productivity solution for client-facing teams. Use Maxen™ to create meeting agendas or follow-ups, generate workplans, find critical information, and replace other time-consuming tasks. This allows you to spend less time on preparing and focus on strategy, decision-making, and client relationship. 

    Project follow-ups, meeting agendas, and client updates at scale 

  • Enrich insights with personal knowledge

    Add voice or text memos to improve insights and collective intelligence ("knowledge contribution")

    Enrich insights with personal knowledge

  • Built-in information protection and controls

    Benefit from accurate fact and compliance checking for every message, granular data ingestion, and robust data privacy measures to meet the governance and compliance needs of enterprises. 

    Built-in information protection and controls

Frequently Asked Questions

  •  What is Communication Intelligence and what is it for? 

    Communication Intelligence empowers front office employees by providing real-time, collaborative insights about clients from various communication channels like messaging and voice. This enables tailored, effective interactions that enhance customer engagement and relationships while improving employee productivity.

  • How does Maxen safeguard privacy, security and governance? 

    Maxen safeguards data privacy, security, and governance by implementing granular data ingestion, ensuring compliance and accuracy through fact-checking and recordkeeping of each message, along with fraud detection measures such as impersonation detection. All client and employee information is protected against unauthorized access and breaches.

  • What are the requirements for deploying Maxen to my frontline workforce?

    To deploy Maxen to your workforce, you first need to onboard them to The LeapXpert Communications Platform, whether using a corporate-owned or personal device (through Leap Work or Teams/Slack). Once completed, user and channel configurations can be accomplished within minutes, with the first insights available within half an hour. It's easy and fast.