Adopt your client’s preferred messaging channels

Now your clients can reach their reps on WhatsApp, iMessage, SMS, WeChat, Telegram, Signal, and LINE. Boost employee productivity and user experience without sacrificing data ownership and control.

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  • Rich messaging communication flows between employees and clients 

    Communicate on WhatsApp, iMessage, SMS, WeChat, Signal, Telegram, and LINE using 1:1 chats, cross-platform group chats, and broadcast communication.

    Rich messaging communication flows between employees and clients 

  • Native messaging, Leap Work, Microsoft Teams or Slack on employee’s corporate and personal devices

    Use native messaging applications on corporate devices (Native Mode) for a familiar user experience. Alternatively, communicate via enterprise collaboration platforms such as Teams, Slack, or Leap Work on either corporate or personal devices to enhance employee productivity (Governed Mode). 

    Native messaging, Leap Work, Microsoft Teams or Slack on employee’s corporate and personal devices

  • Single Professional Identity for each employee, subject to enterprise controls 

    Assign a single work phone number to each employee, either as a primary or secondary line. Easily apply enterprise controls, including client conversation capture for recordkeeping requirements, file antivirus detection and blocking, information barriers and more. 

    Single Professional Identity

    Single Professional Identity for each employee, subject to enterprise controls 

White Paper

Discover The Regulatory Conundrums of Deleted, Edited, and Self-Destructing Instant Messages

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Simplify client communication across voice and messaging channels

Frequently Asked Questions

  • What is Native Mode for messaging?

    In Native Mode, employees can communicate with clients using their corporate device's native applications such as WhatsApp, iMessage/SMS, WeChat, Telegram, and more. This allows them to leverage intuitive and familiar messaging apps when communicating with external parties. There is no need to install additional software on employees’ devices. Enterprises have the ability to capture messages, detect and monitor security threats like viruses and malware, as well as address information barriers or data leakage issues, all in near real-time.

  • What is Governed Mode for messaging?  

    In Governed Mode, employees can communicate with clients using platforms like WhatsApp, iMessage, SMS, WeChat MiniApp, and more. They are required to use applications such as LeapXpert’s dedicated Desktop, iOS, and Android app – Leap Work, as well as the Leap Work integrations for Microsoft Teams and Slack. These applications can be installed on both corporate and personal devices. Enterprises have the ability to capture messages, detect and block security threats like viruses and malware in real-time, and implement information barriers, data leakage prevention policies, and more.

  • What do you offer for iMessage?

    We offer two modes for iMessage: Native and Governed Modes. Native Mode is suitable for corporate iOS devices while Governed Mode is suitable for corporate and personal iOS devices to separate work and personal messages. In addition, LeapXpert has deployed a data center infrastructure for capturing iMessages, securely with high reliability. This enables us to provide a reliable, secure and flexible, cost-effective solution for compliant messaging over iMessage.