Single Professional Identity: Ease client communication, drive business outcomes

Issue one phone number per employee for governed client communication
over messaging apps and SMS.

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Single Professional Identity for Communication | LeapXpert

  • Connect with any number

    Get a virtual phone number as a secondary line, or keep you existing corporate or Teams phone number for messaging and SMS. Choose what works best for your business and device policy.

    Connect with any number

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  • Consumer messaging and SMS from any device or collaboration platform

    Use your Single Professional Identity on corporate or personal devices. Communicate with clients from your internal collaboration platform (Teams or Slack), native messaging apps (WhatsApp, iMessage, WeCom, etc.) or the LeapXpert applications.

    Consumer messaging and SMS from any device or collaboration platform

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  • Granular enterprise controls per channel and employee

    Capture conversations for record-keeping requirements, prevent sensitive data sharing, protect files from viruses and malware, and avoid conflict of interest issues. All communication channels are now governed.

    Granular enterprise controls per channel and employee

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Simplify client communication across channels

Frequently Asked Questions

  • Why do I need a single professional identity?

    Most corporate employees use landline, mobile, personal, work, or organization-assigned phone numbers, creating friction and risk of miscommunication between employees and clients. The use of a dedicated, work-only identity or phone number lowers friction, improves customer satisfaction while following enterprise governance policies.

  • If I use LeapXpert, can I keep my existing work phone number?

    Yes. You simply need to register your existing work number with LeapXpert, and we'll enable compliant and governed messaging and SMS communication for you from your corporate or personal device.

  • What services can I use with my dedicated work phone number?

    You can use consumer messaging applications and SMS services (and your clients can reach you through these channels), either natively or through third-party applications like Microsoft Teams, Leap Work or Slack (subject to local regulations).

  • What enterprise controls are available for each employee's phone number?

    The LeapXpert Communications Platform supports multiple enterprise controls such as:

    - Data protection and security, including antivirus and data leakage protection.
    - Access and authentication, such as SSO and RBAC.
    - Communication and compliance, including information barriers, capture and recordkeeping.
    - Automation and integration, such as workflow automation and CRM or bot integration (subject to communication channel support).

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