- Organizing it into the sections listed in the Table of Contents below,
- Providing a series of examples that help illustrate how the policies may be implemented by LeapXpert, and
- Defining and capitalizing a few terms that are used more than once for simplicity and brevity.
When we refer to “LeapXpert”, we mean the LeapXpert entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.
2. Information We Collect And Receive
LeapXpert may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
- Customer Data. Customers or individuals granted access to a Workspace by a Customer (“Authorized Users”) routinely submit Customer Data to LeapXpert when using the Services.
- Other Information.LeapXpert also collects, generates and/or receives Other Information: Workspace and Account Information. To create or update a Workspace account, you or the Customer (e.g., your employer) supply LeapXpert with an email address, phone number, password, domain and/or similar account details. Customers that purchase a paid version of the Services provide LeapXpert (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
- Usage Information. While using the LeapXpert website and or Services, the activity information we may collect include; terms you search for, views and interactions on the website, people with whom you may share our content with, or any third-party sites and apps that use our services. If you use our Service to make and receive calls or send and receive messages, we may collect call and message log information like your phone number, calling-party number, receiving party number, forwarding numbers, sender and recipient email address, time and date of calls and messages, duration of calls, routing information, and types and volumes of calls and messages.
- Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, LeapXpert logs [the Workspaces, channels, people, features, content and links you interact with, the types of files shared and what Third Party Services are used (if any).
- Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
- Device information. LeapXpert collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
- Location information. We receive information from you, the Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. LeapXpert may also collect location information from devices in accordance with the consent process provided by your device, for example from GPS and other sensor data from your device, or information about things near you, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices.
- Third Party Services. Customer can choose to permit or restrict Third Party Services for their Workspace. Typically, Third Party Services are software that integrate with our Services, and Customer can permit its Authorized Users to enable and disable these integrations for their Workspace. Once enabled, the provider of a Third Party Service may share certain information with LeapXpert. For example, [if a cloud storage application is enabled to permit files to be imported to a Workspace, we may receive user name and email address of Authorized Users, along with additional information that the application has elected to make available to LeapXpert to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to LeapXpert. When a Third Party Service is enabled, LeapXpert is authorized to connect and access Other Information made available to LeapXpert in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services.
- Contact Information. In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import (such as an address book from a device) is collected when using the Services.
- Third Party Data. LeapXpert may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries.
- Additional Information Provided to LeapXpert. We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with LeapXpert.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Workspace setup details, is not provided, we may be unable to provide the Services.
3. How We Use Information
Customer Data will be used by LeapXpert in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. LeapXpert is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to a Workspace, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services. LeapXpert uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, LeapXpert uses Other Information:
- To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User’s request. This may also include using personal data for customer support, which may include accessing audio, video, files, and messages, at the direction of the Customer or the Authorized User. We also use personal data to manage our relationship and contracts with account owners, including billing, compliance with contractual obligations, and related administration.
- To comply with applicable law or respond to valid legal process, including from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our Terms of Service or policies.
- To communicate with you about LeapXpert Products, features, and services, including product updates, and changes to our policies and terms and also to respond to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
- To develop and provide search, learning and productivity tools and additional features. LeapXpert tries to make the Services as useful as possible for specific Workspaces and Authorized Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of content, channels or expertise to an Authorized User, make Services suggestions based on historical use and predictive models, identify organizational trends and insights, to customize a Services experience or create new productivity features and products.
- To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about LeapXpert. These are marketing messages so you can control whether you receive them.
- For billing, account management and other administrative matters. LeapXpert may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
- To authenticate accounts and activity, detect, investigate, and prevent malicious conduct or unsafe experiences, address security threats, protect public safety, and secure LeapXpert Services.
- To protect you, we use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm LeapXpert, you, or the public.
- To measure performance, we use data for analytics and measurement to understand how our services are used. We can use the data we collect to optimize product design, such as the data about ads helps us understand your interaction with ads to understand the performance of our advertisements.
In relation to Customer’s 10DLC campaigns, under no circumstances the consent data (opt-in) and Customer’s mobile numbers will be shared or sold to third parties.
4. Data Retention
The criteria used to determine our retention periods include the following:
- The length of time we have an ongoing relationship with you and provide LeapXpert Services to you (for example, for as long as you keep using our Service);
- Whether Customer modify or delete information through their accounts; or
- Whether retention is advisable in light of our legal position (such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation).
5. How We Share And Disclose Information
This section describes how LeapXpert may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and LeapXpert does not control how they or any other third parties choose to share or disclose Information.
- Customer’s Instructions.LeapXpert will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
- Displaying the Services.When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the same or connected Workspaces. For example, an Authorized User’s email address may be displayed with their Workspace profile.
- Collaborating with Others.The Services provide different ways for Authorized Users working in independent Workspaces to collaborate, such as shared channels. Other Information, such as an Authorized User’s profile Information, may be shared, subject to the policies and practices of the other Workspace(s).
- Customer Access.Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer using Service features to export logs of Workspace activity, or accessing or modifying your profile details.
- Third Party Service Providers and Partners.We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide [virtual computing and storage services.
- Third Party Services.Customer may enable or permit Authorized Users to enable Third Party Services. When enabled, LeapXpert may share Other Information with Third Party Services. Third Party Services are not owned or controlled by LeapXpert and third parties that have been granted access to Other Information may have their own policies and practices for its collection and use. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions.
- Corporate Affiliates.LeapXpert may share Other Information with its corporate affiliates, parents and/or subsidiaries to provide integrated and consistent experiences across LeapXpert Services to detect, investigate, and prevent fraud, abuse, and threats to public safety..
- During a Change to LeapXpert’s Business.If LeapXpert engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of LeapXpert’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
- Aggregated or De-identified Data.We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective LeapXpert customer the average amount of time spent within a typical Workspace.
- To Comply with Laws. LeapXpert may share personal data as needed to: (1) comply with applicable law or respond to, investigate, or participate in valid legal process and proceedings, including from law enforcement or government agencies; (2) enforce or investigate potential violations of its Terms of Service or policies; (3) detect, prevent, or investigate potential abuse, or safety concerns, including threats to the public; (4) meet our corporate and social responsibility commitments; (5) protect our and our customers’ rights and property; and (6) resolve disputes and enforce agreements.
- To enforce our rights, prevent fraud, and for safety.To protect and defend the rights, property or safety of LeapXpert or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
- With Consent.LeapXpert may share Other Information with third parties when we have consent to do so.
LeapXpert takes security of data very seriously. LeapXpert works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, LeapXpert cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.
7. Age Limitations
To the extent prohibited by applicable law, LeapXpert does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
9. Data Protection Office
To communicate with our Data Protection Officer, please email firstname.lastname@example.org.
10. Identifying The Data Controller And Processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, LeapXpert is the processor of Customer Data and the controller of Other Information. LeapXpert entities provide the Services in different parts of the world.
11. Your Rights
Individuals located in certain countries, including the European Economic Area, Switzerland, or the UK, or a resident of California have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact Customer for additional access and assistance. To the extent that LeapXpert’s processing of your Personal Data is subject to the General Data Protection Regulation, LeapXpert relies on its legitimate interests, described above, to process your data. LeapXpert may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to LeapXpert’s use of your Personal Data for this purpose at any time.
Otherwise, at your request, and as required by applicable law, we will:
- Inform you of what personal data we have about you that is under our control;
- Amend or correct such personal data or any previous privacy preferences you selected, or direct you to applicable tools; and/or
- Delete such personal data or direct you to applicable tools.
Where legally permitted, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or jeopardize the privacy of others.
12. Data Protection Authority
Subject to applicable law, you also have the right to (i) restrict LeapXpert’s use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority or the Irish Data Protection Commissioner, which is LeapXpert’s lead supervisory authority in the European Union. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our Data Protection Officer, please email email@example.com.
13. Contacting LeapXpert